Privacy Policy
Last updated May 7, 2024
Thank you for choosing Sixteen 7 Counseling, PLLC. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at lexi@avantidfw.com or by using the contact information at the end of the policy.
When you visit our website sixteen7counseling.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our Services (each defined below).
This privacy policy applies to all information collected through our website, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
TABLE OF CONTENTS
1. WHAT INFORMATION WE COLLECT AND FROM WHOM
2. HOW YOUR INFORMATION IS USED
3. WHEN AND WITH WHOM WE SHARE PERSONAL INFORMATION
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
5. HOW LONG WE KEEP YOUR INFORMATION
6. HOW WE KEEP YOUR PERSONAL INFORMATION SAFE
7. CHILDREN’S POLICY
8. YOUR RIGHTS AND OPTIONS
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. THE CALIFORNIA CONSUMER POLICY ACT
11. INTERNATIONAL VISITORS
12. CHANGES TO THIS POLICY
13. CONTACTING US
1. WHAT INFORMATION WE COLLECT AND FROM WHOM
Personal information you disclose to us:
We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use.
The voluntary personal information we collect can include the following:
Publicly Available Personal Information.
First name, maiden name, last name, and nickname; current and former address; phone numbers; email addresses; business email; business phone number; and other similar data.
Personal Information Provided by You.
Data collected from surveys, newsletters, and other similar data.
Credentials.
Passwords, password hints, and similar security information used for authentication and account access.
Payment Data.
Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., credit card number), and the security code associated with your payment instrument.
All payment data is stored by Simple Practice. You may find their privacy policy link(s) here: https://www.simplepractice.com/privacy/.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected:
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Online Identifiers. We collect devices; applications; cookie identifiers, or others such as the ones used for analytics and marketing; tools and protocols, such as IP (Internet Protocol) addresses; device’s geolocation; and other similar data.
Who we collect information from:
We may collect personal information from the following groups of data subjects: visitors to, and users of, our online and mobile resources; our customers; current members of our workforce and those who apply for posted jobs; and third party vendors and business partners.
2. HOW YOUR INFORMATION IS USED
We may use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
To facilitate account creation and logon process.
If you choose to link your email account with us, we use the information you allowed us to collect to facilitate account creation and logon processes for the performance of the Services.
To send you marketing and promotional communications.
We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see “YOUR RIGHTS AND OPTIONS” below).
To send administrative information to you.
We may use your personal information to send you product, service, new feature information, and/or information about changes to our terms, conditions, and policies.
Fulfill and manage your orders.
We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To protect our Services.
We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for business purposes, legal reasons, and contractual reasons.
To respond to legal requests and prevent harm.
If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
To manage user accounts.
We may use your information for the purposes of managing our account and keeping it in working order.
To deliver Services to the user.
We may use your information to provide you with the requested Service.
To respond to user inquiries/offer support to users.
We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
For other business purposes.
We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
3. WHEN AND WITH WHOM WE SHARE PERSONAL INFORMATION
We use non-personal information to improve our products and services, and to make business decisions about what products and services our customers might like.
We use voluntarily provided personal information for our legitimate interests, including responding to your inquiries and providing you with the products or services you have requested, among other uses as further described below. We do not sell or rent your personal information to third party data vendors or marketing companies. We may use your personal information when we have your consent to do so and where required or permitted under applicable law.
We may process or share data based on the following legal basis:
Consent.
We may process your data if you have given us specific consent to use your personal information for a specific purpose.
Legitimate Interests.
We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract.
Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
Legal Obligations.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests.
We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
Prevent Harm.
We may disclose your information, including personal information, when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the online and mobile resources, or anyone else that could be harmed by such activities.
Business Transfer.
If we or any of our affiliates, or substantially all of its or their assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets.
Vendors and Business Partners.
We may share your information, including personal information, with third parties with whom we have a contractual relationship.
We have adopted standards for those vendors and business partners who receive personal information from us. We attempt to bind such business partners to those standards via written contracts. We further attempt to contractually restrict what our business partners can do with the personal information we provide to them such that it is used only to the extent necessary to carry out the business purpose for which it was provided; is not disclosed to anyone else without our consent or under our instruction; remains, as between us and the applicable business partner, our property; and is not transferred out of the United States without our consent.
Please note, however, that we cannot guarantee that all of our business partners will agree to these contractual requirements; nor can we ensure that, even when they do agree, they will always fully comply.
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our “YOUR RIGHTS AND OPTIONS” section.
5. HOW LONG WE KEEP YOUR INFORMATION
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW WE KEEP YOUR PERSONAL INFORMATION SAFE
We will take all reasonable security precautions to protect your personal information provided to us through the Services in purchasing or using our products and services. We have adopted a security program that includes technical, organizational, administrative, and other security measures designed to protect, in a manner consistent with accepted industry standards and applicable law, against anticipated or actual threats to the security of personal information (the “Security Program”). We cannot, however, guarantee that your information, whether during transmission or while stored on our systems or otherwise in our care, will be free from unauthorized access or that loss, misuse, destruction, or alteration will not occur. Except for our duty to maintain the Security Program under applicable law, we disclaim any other liability for any such theft or loss of, unauthorized access or damage to, or interception of any data or communications including personal information. We have every reason to believe our Security Program is reasonable and appropriate for our business and the nature of foreseeable risks to the personal information we collect. We further periodically review and update our Security Program, including as required by applicable law.
Nonetheless, as part of our Security Program, we have specific incident response and management procedures that are activated whenever we become aware that your personal information was likely to have been compromised. We further require, as part of our vendor and business partner oversight procedures, that such parties notify us immediately if they have any reason to believe that an incident adversely affecting personal information, we provided to them has occurred.
7. CHILDREN’S PRIVACY
Federal laws impose special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from, children under the age of 13. We do not specifically market to children under the age of 13 years old. Further, we do not knowingly collect personal information from minors under the age of 13 and only a parent or legal guardian may provide such information. If we become aware that anyone under the age of 13 has submitted personal information to us without such parental or legal guardian approval and that is not an integral part to purchasing or using our products and services, we will delete that information and will not use it for any purpose whatsoever. If you believe that someone under the age of 13 has submitted personal information to us, please contact us using the contact information below. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
8. YOUR RIGHTS AND OPTIONS
If we are using personal information you provided to us in order to enable us to send you materials, such as newsletters or service alerts via text or email, and you decide you don’t want to receive such materials, you may opt out by following the opt-out instructions in the email or other communication (e.g., by responding to the text with “STOP”), or by contacting us using the contact information below. You may also contact us using the contact information below to request deactivation of your account. Upon such a request, we will deactivate or delete your account and information from our active database as required by law. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce contracts you may have, and/or comply with legal requirements. When we receive your request, we will take reasonable steps to remove your name from our distribution lists or your account from our systems. Understand that it may take time to implement these changes after your request and due to such latency, you may still receive materials for a period of time after you opt out. In addition to opting out and deleting your account, you could access, amend, and delete your personal information by contacting us using the contact information below.
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not specifically respond to browser “do not track” signals.
If you have questions or comments about your privacy rights, you may email us at lexi@avantidfw.com.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
■ Contact us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our contracts with you, and/or comply with legal requirements.
Cookies and similar technologies:
Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services visit this DAA Principles site here.
Opting out of email marketing:
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
■ Note your preferences when you register an account with the site.
■ Contact us using the contact information provided below.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
10. THE CALIFORNIA CONSUMER PRIVACY ACT
When we collect personal information from California residents, we become subject to, and those residents have rights under, the California Consumer Privacy Act or “CCPA”. This section of our policy is used to allow us to fulfill our CCPA obligations and explain your CCPA rights. For purposes of this section, the words “you” and “your” mean only such California residents.
What we collect from California Residents.
We collect the following categories of personal information: identifiers such as name, address, IP address, and other similar identifiers; personal information described in subdivision (e) of Section 1798.80 (California customer records statute) such as a name, address, telephone number, credit card number; commercial information such as products or services purchased; internet/electronic activity such as browsing history and search history; geolocation data including geographic coordinates/physical location; and audio, video, electronic or other similar information. We have disclosed these categories of personal information for a business purpose within the last 12 months. We do not sell, and within the last 12 months have not sold, personal information to third parties.
Rights of California Residents.
You have the following rights under the CCPA, in summary disclosure, access and delete. More information can be found here. It’s important to us that you know that if you exercise these rights, we will not “discriminate” against you by treating you differently from other California residents who use our sites and mobile resources or purchase our services but do not exercise their rights.
You can exercise these rights up to two different times every 12 months. To do so, just contact us at lexi@avantidfw.com. We may ask you to fill out a request form. The CCPA only allows us to act on your request if we can verify your identity or your authority to make the request so you will also need to follow our instructions for identity verification.
If you make a verifiable request per the above, we will confirm our receipt and respond in the time frames prescribed by the CCPA.
11. INTERNATIONAL VISITORS
The Services are hosted in the United States and intended for visitors located within the United States (“U.S.”). If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
12. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
13. CONTACTING US
If you have questions or comments about this policy, you may email us at lexi@avantidfw.com or by post to:
Avanti Counseling & Consulting, PLLC
1560 East Southlake Blvd.
Ste. 131
Southlake, TX 76092
United States.